Harvard Medical School attracts the best and brightest faculty from all around the world. As a student in the Master in Clinical Service Operations program, you will have access to outstanding teachers and mentors from our network of 12,000 thought leaders and innovators—inspiring individuals who have made HMS the top-ranked health research university in the world.

  • Course Directors

    Clinical Operations Management and Workflows:  Ann Prestipino, Senior Vice President, MPH, Massachusetts General Hospital

    Financial Planning and Management in Healthcare Organizations:  James Heffernan, Senior Vice President, Chief Financial Officer and Treasurer, Massachusetts General Hospital Physicians Organization and John Szum, Chief Financial Officer, CRICO

    Leadership and Teamwork: Ajay Singh, MD, MBBS, FRCP, MBA, Harvard Medical School, Senior Associate Dean of Post Graduate Education

    Quantitative Science and Clinical Research in Healthcare Service Operations: Inga Lennes, MD, MPH, MBA, Senior Vice President, MGPO Service Excellence and Practice Improvement

    Effective Healthcare Resource Management: David McCready, MBA, MHA, President, Brigham and Women’s/Faulkner Hospital

    Supply Chain Management: Susan Dempsey, MBA, Vice President, Brigham and Women’s/Faulkner Hospital

    Integrating New Technology into Healthcare Delivery: Trung Do, MA, MBA, Vice President, Business Development, Partners Healthcare

    Director of Healthcare Service Line Planning: Susan Chapman Moss, MPH, Senior Vice President, Strategy, Partners Healthcare, Healthcare Service Line Planning and Operations

    Director of Creating a Learning Organization in Healthcare Settings: Tony Weiss, M.D., M.B.A., M.Sc., C.P.E., F.A.P.A., Chief Medical Officer, Beth Israel Deaconess Medical Center, Creating a Learning Organization in Healthcare Settings

    Director of Clinical Services Operations Skillsets: Peter Dunn, Vice President, Perioperative Services and Healthcare System Engineering, MGH

    Capstone & Seminar Series: John Kevin Tucker, MD and Mara Bloom, JD, MS

    Course Director of Clinical Operations Skillset: Gaurdia Banister, RN PhD NEA-BC FAAN Executive Director, The Institute for Patient Care, Director, Yvonne L. Munn Center for Nursing Research, Connell - Jones Endowed Chair for Nursing and Patient Care Research