Katherine Santos, MBA
Katherine S. Santos is the Regional President, Chelsea at Chelsea Jewish Lifecare, a founding member of Legacy Lifecare (LL), a leading and innovative organization that provides high quality and compassionate post-care and residential care in Massachusetts. In her role, she oversees the strategic direction and operations of two highly regarded nursing homes (Leonard Florence Center for Living and Katzman Family Center for Living), an assisted living residence (Cohen Florence Levine Estates and Florence & Chafetz Home for Specialized Care) and Chelsea Jewish Home Care and Hospice. Together, these services offer a comprehensive continuum of care for seniors and individuals living with neurological conditions.
Throughout her career, Katherine has established herself as a leading expert in healthcare quality and performance improvement. Katherine joined LL in 2019 as Vice President of Strategy and Operational Excellence, leading and facilitating efforts that enhance and expand a culture of service excellence and continuous improvement. Working with senior leadership, Katherine supported the formation, facilitation, tracking, communication and achievement of annual strategic goals. Prior to joining LL, she spent seventeen years working in this field at Brigham Health, most recently as the Director of Service Excellence and Performance Improvement at Brigham and Women’s Faulkner Hospital. Katherine is also on the leadership board of the Massachusetts Healthcare Lean Network, a grassroots organization with over 400 members and 100 healthcare organizations across Massachusetts and New England that promotes learning within the healthcare quality and process improvement field.
Katherine is also passionate about sharing her experiences and teaching healthcare leaders how to lead quality improvement in their own organizations. She is a highly trained and experienced instructor of Lean, Kaizen, Work-Out and Change Acceleration Process by GE Healthcare Performance Solutions. Katherine also holds several teaching positions in the Post Graduate Medical Education Department at Harvard Medical School, serving as faculty and a director of the Master's Degree and Certificate programs in safety, quality and informatics programs attended by healthcare leaders across the globe. She is currently the lead program director of the Safety, Quality, Informatics and Leadership Program and the Leadership in Medicine: Egypt Program, the associate program director of the Master of Healthcare Quality and Safety and the capstone director of the Leadership in Medicine: Southeast Asia Program.
Katherine earned her Bachelor of Arts in Chemistry from Harvard. She also holds a Master of Business Administration, with a concentration in Business Analytics, from MIT Sloan School of Management.