Harvard Medical School attracts the best and brightest faculty from all around the world. As a student in the Master in Clinical Service Operations program, you will have access to outstanding teachers and mentors from our network of 12,000 thought leaders and innovators—inspiring individuals who have made HMS the top-ranked health research university in the world.

  • Course Directors

    Clinical Operations Management and Workflows:
    Ann L. Prestipino, MPH, Senior Vice President, Massachusetts General Hospital

    Peter Dunn, Vice President, Perioperative Services and Healthcare System Engineering, Massachusetts General Hospital

    Financial Planning and Management in Health Care Organizations:
    James Heffernan, Senior Vice President, Chief Financial Officer and Treasurer, Massachusetts General Hospital Physicians Organization,

    John Szum, Chief Financial Officer, CRICO

    Leadership and Teamwork:
    Ajay K. Singh, MD, MBBS, FRCP, MBA, Senior Associate Dean, Postgraduate Education, Harvard Medical School

    Quantitative Science and Clinical Research in Health Care Service Operations:
    Inga T. Lennes, MD, MPH, MBA, Senior Vice President of Performance Improvement and Service Excellence, Massachusetts General Hospital Physicians Organization

    Lara Henshaw Archer, MBA, Executive Director, Ambulatory Management & Practice Improvement, Massachusetts General Hospital

    Effective Healthcare Resource Management:
    David O. McCready, MBA, MHA, President, Brigham and Women’s Faulkner Hospital

    Supply Chain Management:
    Susan Dempsey, MBA, Vice President of Clinical Services, Brigham and Women’s Faulkner Hospital

    Integrating New Technology into Health Care Delivery:
    Trung Do, MA, MBA, Vice President of Business Development, Partners HealthCare

    Health Care Service Line Planning and Operations:
    Susan Chapman Moss, MPH, Senior Vice President of Strategy, Partners HealthCare

    Shelly Anderson, SVP of Strategy, Clinical Operations, and Imaging Services, Brigham Health

    Creating  a  Learning  Organization   in   Health   Care   Setting: Anthony Weiss, MD, MBA, MSc, CPE, FAPA, Chief Medical Officer, Beth Israel Deaconess Medical Center

    Clinical Operations Skillsets:
    Gaurdia Banister, RN PhD NEA-BC FAAN Executive Director, The Institute for Patient Care, Director, Yvonne L. Munn Center for Nursing Research, Connell - Jones Endowed Chair for Nursing and Patient Care Research

    Capstone & Seminar Series:
    John Kevin Tucker, MD and Mara G. Bloom, JD, MS