The Master’s Degree in Clinical Service Operations (MCSO) provides physicians, clinicians, nurses, allied health professionals and administrators with the operations management training they need to lead teams, optimize efficiency and improve patient experience. Designed with working professionals in mind, the MCSO is an intensive, 36-credit residential program that can be completed in just nine months. In addition to traditional didactic learning, the program incorporates innovative case studies, simulations and a comprehensive capstone experience in clinical operations at a Harvard Medical School-affiliated hospital.
With the rapid pace of change in modern health care, the importance of formal training in operational aspects of health care has never been more critical. Health care organizations require high performing teams, working together seamlessly to deliver care. Multidisciplinary service lines are now considered standard and clinical operations experts work in a complex environment. The genesis of this transformation has been new platforms that underpin “the DNA” of every health care operation, including the electronic medical record, real-time accounting systems, just-in-time delivery of materials, a highly specialized workforce and artificial-intelligence-driven technology at the bedside. The simultaneous demands of innovation and evolution of clinical research require clinical operations with the academic mastery and practical experience to drive clinical operations forward. Further, as patients and families increasingly focus on value, efficiency and supportive care services, our leaders must implement and refine patient-centered programs. The MCSO program provides learners with the clinical operations skill sets and knowledge that are essential to lead health care organizations in the United States and internationally.