Building leading clinical service operations that save time, save money, and save lives
A clinic is far more than a building that houses care providers. It’s a complex nexus of staff, physicians, patients, infrastructure, and technology—and when it’s designed and managed well, it’s much greater than the sum of its parts. But how do we organize a department, a hospital, or a system to ensure patients receive the best care most efficiently? How can we use data and technology to restructure service lines or to adjust processes to better connect patients with their care providers—and to build more collaborative, more engaged care teams? How can we evaluate, select, and integrate the best new technologies into our care settings?
Harvard Medical School’s Master of Science in Clinical Service Operations endeavors to answer these questions and more through a multidisciplinary curriculum that spans traditional and innovative learning methods—from classroom study to hands-on simulations to a capstone project undertaken at a students’ home institution.
This clinical leadership program provides physicians, clinicians, nurses, industry leaders, allied health professionals, and administrators with the operations management training they need to lead teams, optimize efficiency, and improve the patient experience.
Available in full-time (one-year) and part-time (two-year) options, the Master of Science in Clinical Service Operations program is designed for health care professionals and administrators who aspire to leadership positions in operations management. Applicants should hold an advanced degree and have at least five years of clinical experience or requisite work experience. Applicants without an advanced degree should have eight years of clinical operations experience.
Three Educational Pathways
Now complementing individual learning and development, the program provides students the choice of three separate educational pathways. Students will have the opportunity to focus on clinical service operations, health industry leadership, or interdisciplinary clinical executive leadership. The program will offer both didactic and experiential learning with a curriculum designed to support the learning needs of clinicians, health care administrators, industry professionals, and executive leadership.
The program provides learners with clinical operations skill sets and knowledge that are essential to lead health care organizations in the United States and internationally.
Upon completion of this clinical leadership program, you’ll be able to:
- Improve overall clinical operations, innovate, and facilitate hospital and system-wide innovation
- Build collaborative teams of multi-disciplinary stakeholders who are equipped to work with a hospital’s corporate functions
- Evaluate productivity and financial measures, manage budgets, and understand regulatory compliance
Graduates will be well-positioned to pursue leadership roles including:
- Allied Health Director
- Administrative Director
- Advanced Practice Clinical Director
- Chief Operating Officer
- Chief Patient Experience Officer
- Clinical Operations Director
- Clinical Research Director
- Nursing Director or Manager
- Program Director
- Service-Line Director
